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Being Arrogant - A great way to lose on the web (Omniture Vs. IndexTools)

Tuesday, April 15th, 2008

Since I don’t really “DO” web analytics and instead advise from a distance, maybe I am uninformed, but after reading this blog post it got me thinking about this quote in particular from a person at Omniture on the recent purchase of Indextools:

“We at Omniture congratulate IndexTools and welcome Yahoo! back to the Web analytics business. Let’s be clear though: this move by Yahoo! was done to compete with Google. IndexTools does not compete “toe to toe” with Omniture. The majority of their customers are small businesses (80% of IndexTools customers are SMB according to CMS Watch.) This is great news for small businesses that use Yahoo advertising. However, mid-market and enterprise customers demand advanced functionality, deep domain expertise and specialized services.”

I am NO web analyst, but breaking down this quote reeks of arrogance:

1 - IndexTools does not compete “toe to toe” with Omniture - Really?

According to who? PROVE IT! I would love to see IndexTools vs. Omniture vs. Google Analytics reps do an HONEST toe to toe video assessment / webcast. Where they take a business (likely a mid sized business), install their respective tracking systems, and aggregate the data for 3 months. After the end of the 3 months they do this:

  • Video a LIVE session with the stakeholders who would be impacted by the reports
  • CEO/ CIO / Marketing / Web Development / Usability / Product Development (are whom I would consider “impacted”)
  • Have each of the client teams above ask 3-5 questions regarding what their problems are on a day to day basis and how data could help them
  • Each vendor answers the question, not with talking, but by going right out to their tool and getting that info.
    • Of course there is a GIGA issue whereby “configurations” impact the resultant data. I’d like to see that “toe to toe” which ones most easily get the team the info they need without additional configuration / costs.
  • Save the video put it on Youtube for all to see.

I think if you are going to say “your tools are for small businesses” be prepared to back it up by going “toe to toe” with other providers for a mid sized / large business. After all I consider many on this list to be big business, and they are using GA in some ways to get actionable data.

2 - “However, mid-market and enterprise customers demand advanced functionality, deep domain expertise and specialized services.”

I thought that mid-market and enterprise customers demanded accountability and data driven answers to their questions. This quote is prime material for buzzword bingo! I know that our clients, both big and small want answers to their questions about how to better use data to help them make decisions about their web businesses. They aren’t looking for advanced functionality, deep domain expertise, or specialized services if they don’t FIRST help them solve problems in a cost effective way.

I wonder if Yahoo or MSN ever looked down their noses at Google, and thought…people don’t want a search box..they want sports scores, horoscopes, e-mail, and news first!

Posted in google, internet marketing, Business Thoughts, analytics | 1 Comment »

Content is NOT always King & SEO is not always bad

Monday, March 24th, 2008

Ok if I put two sites side by side and I told you that one ranked much better than the other given these stats, which one do you think would rank highest?

  Site A Site B
Site Theme General Dircectory Wine ONLY
Advertising 3 Adsense Blocks + Banner None
Last content written about wine 2 years Yesterday
Comments per year 1.25 456 in 3 months
Del.ici.ous 1000 (generic site) 1500+ (niche site)
Subscribers ?? 11,000+
Technorati Rank ?? 998

If you said site B you’d be wrong. Even though the stats KILL site A it is just not the case that the best content always wins out.

How can Suite 101’s page on red wine (Page A), that is a general site with no theme, outrank Winelibrary’s Video on California Pinot Noir (Page B) on a search for California pinot noir??

Because content is NOT king, maybe someday it will be, but right now, that is NOT the case!

What kind of sparked this research was simple, I was following Jason Calacanis’ twitter feed (yes I am addicted to twitter now, see me here) when he praised this video of Gary Vaynerchuk.

Right off the bat, I like Gary. I met him briefly at Affiliate Summit in Vegas but really got a dose of his personality in this video (I have NEVER heard of Winelibrary TV but now I am hooked).

If you watch the video, I LOVE everything he is saying but then… I hear this at 2 minutes 15 seconds: “don’t worry about your SEO rank or how to title your blog posts”, What!!!!!!!!! (Disclaimer: this comment is about 2% of the whole video, I know I am focusing on a small part. The other 98% is awesome.)

Don’t obsess, yes, but don’t worry at all?! I think that is bad advice.

A search for “content is king” on Google showed me this:

In this video where Matt Cutts himself recommends that webmasters think about what users are going to type to find their content. He even recommends getting those keywords into the site. Optimization is NOT bad.

But the search engines are just not smart enough “yet” to make sure that the best content always wins out, and we’re not talking about #1. There can always be more than just 1 site with great content on a topic and there can only be one #1!. I get that.

What I’m talking about top 10, top 20 where so often lower quality sites can creep in. Often times replacing great content sites who have chosen not to optimize and stick to a “content is king” philosophy, where basic best practices are not followed.

Not following best practices as it relates to SEO leads to:

  • Poorer results for users all over the web
  • Allows lower quality sites to outrank you and pollute the web

Lets give an example of how far the search engines still have to go to determine relevancy:

Have you ever searched for a plural versus a singular and saw the difference in the SERPS? Here’s an example, check out a search for nursing college and nursing colleges.

There is a wide disparity, and I can’t image that Google really believes that Ohio-state.edu should be the second most relevant result for “nursing college” and not worth being in the top 100 for the word “nursing colleges” (as of my search) what if we complicate things by searching for “nursing university”?

With that said, search engines definitely still have a ways to go, and while they are not perfect they NEED a boost now, they need a little help, and honestly I think that that is what good SEO does.

Here’s a step by step example of WHY people with great content who are NOT doing SEO basics, like how to title your blog posts are hurting and not helping! I’ll use Winelibrary.com as an example:

When I type in “red wine” I get this:

 
  • A relevant about.com page (they do SEO basics)
  • 2 sites about health
  • A Wikipedia page (of course)
  • And redwine audio’s site

No wine library in the Top 100! I think they deserve to be somewhere in the top 100, don’t you?!!!

I can’t tell you the countless times I have used search engines to help me find a good bottle of cheap wine while out at the wine store or before I head out for dinner and I NEVER saw Gary’s site. Why are you holding out on me bro?

OK, MAYBE this is not a term that winelibrary should rank well for. So, I did a search for “wine reviews” – This seems to be LOCK STEP with the idea of the show. I love Gary for not being a freaking wine snob, I hate those guys too!

Do a search for “wine reviews” or “wine reviews online” on Google or Yahoo, and they will not show Winelibrary.com and I think that is a BAD thing for wine enthusiasts and people who want to learn about wines. I honestly feel that if Winelibrary.com were to rank well for these terms that it would help wine enthusiasts all over the world.

At this point, forget the business equation of:
higher rank = more traffic & more traffic = more business for winelibrary.com (which is not part of the 80/20 principle Gary mentions)
And forget the ego boost:
higher rank = more visibility & more visibility = more notoriety (also not 80/20)

I kind of imagined a Gary & Matt (Cutts) Conversation going something like this:

I could see the conversation between Gary & Matt Cutts right now:
Matt: I love wine man, your site is great!
Gary: Thanks man, its all about just being real about the wine and the Jets bro, glad I could help, You a wine guy?
Matt: A bit
Gary: What kind of wines you like?
Matt: Well I love pinot noir, but the other day I wanted a great California pinot noir and did a search and found this site:
Some pretty BLAH content, I noticed that you had this video & this video, good stuff.
Do me a favor man, please put the title of the video in your title tag and post a transcript so me and millions of others find your stuff instead of suite 101 and a stale about.com page.
Gary: We don’t need no stinking titles, just good content man! Content is KING, didn’t you see my gigaOM video?
Matt: Well man, you know I do have to take some time out of my schedule to chill with my wife and play with the cat! We’re working on it but for now, just a few best practices will make sure I get better wines after a long day fighting spammers, not to mention you’d actually push the crap further down by helping your stuff move up.
Gary: Content is King man, I don’t need to optimize, that’s SEO stuff!
Matt: Darn, oh well, let me go talk to these 400 spammers who are going to tell me they did nothing wrong, but in the meantime, make my job a bit easier and optimize just a little bit, k?
Gary: Yeah, Go J-E-T-S Jets, Jets, Jets!

Comedic Interlude Over:

Seriously, by not optimizing your site with just basic best practices you are allowing:
Thin affiliate’s, scrapers, and low authority sites to get information (possibly poor information) out to wine lovers & possibly giving them a bad experience with wine.

To his defense Gary didn’t crap on SEO but in passing he briefly mentioned not to worry about putting the right keywords in and let content win out.

So I quickly wanted to respond by saying, I think this new approach to saying hey I am not going to optimize my site and you shouldn’t either can lead to a bad user experience when searching for things on the web.

I also look at the best buys section of wine library (cause I am always looking for a good cheap wine) and notice some good stuff there too, yet because the site isn’t following basic best practices it is not ranking well.

Gary, while I don’t like the Jets, (Go EAGLES) here are some tips to help you sell more wine to help you buy the Jets maybe a day or two earlier:
I would take the best buys section and first do some keyword research to see how people search for lower cost wines, starting with Google Suggest:

Then a little Yahoo Search Assist:

This exercise took me about 3 minutes
Winelibrary.com already has a page that has great wines called “best buys
When looking at the admittedly quick research it seems that people search for wines under $10, $15 and $20 dollars. Winelibrary already has a page that has wines under $20, could you also develop one for $10 and $15? Because the research shows that there are people out there searching for wines at these prices and you have credibility in helping people select wines, you would be HELPING them.
Heck, maybe you could do a video on wines under these price points. Given the way the economy is, we don’t want to stop drinking great wines, but we may have less money, and I’d listen to your opinions.

If not for growing your business, how about for actually helping people on the Internet find good wines under these price points from a GREAT source, which you are. Remember your 80/20 rule, help me, and many others find great wines, you guys are a credible source, with yes, GREAT CONTENT, even if it needs a little boost to make it findable.

If you don’t want to do it for yourself, do it for us, the wine loving public!

Posted in SEO, google, internet marketing, Business Thoughts | 2 Comments »

Google Analytics Benchmarking - Opportunities & Problems

Thursday, March 6th, 2008

Hello Friends,

I should be sleeping right now, but I read something that I had to briefly write about. I was just in Vegas last week, presenting on how to future-proof your SEO strategy and I mentioned keeping an eye on Google / Yahoo etc using data on your site in helping them determine relevancy for SERPS.

At the time I didn’t have any examples of this happening for Google Analytics and I still don’t.

But The Google Blogoscoped post I linked to above & this one here from Marketingpilgrim discuss how now you can “choose” to share your Google Analytics content with Google so they can use the data for other products. I would think it is a no brainer for them to use this data to improve SERPS someday (i.e. spam sites aren’t sticky, so sites with low time on site could see a negative tick mark in rankings - Oh I can’t wait for the day when real data is one factor used in helping determine who ranks where.)
By choosing to share your data with Google (yes this is an opt-in program, read the FAQs) you will also get data from Google on how you compare in your industry to other sites (who are using Google analytics AND opt in). By the looks of things the data points you’ll be able to compare your site against others include:

  • Visits
  • Bounce rates
  • Time on site
  • Pageviews
  • Pages per visit
  • New visitor percentage

For those of you seeking competitive information back in November of 2006 Laura wrote about using some tools to spy on the competition. I have used the fireclick index in the past when clients ask about trends and benchmarks. It will be interesting to see how this compares, if you look really closely at the firclick data, you kind of say,
“OK so what am I going to actually do with this information?” Will this go the same way? I hope not, I hope the verticals are more finite, the fireclick verticals in my opinion are too broad.

Well anyway, If the data points above are any indication, where I think this data makes great strides over what is out there are in the following 3 areas:

  1. You finally get real numbers, Quantcast, Compete, Alexa, etc are all questionable in the accuracy of the data. Quantcast data is much better when publishers use their quantified program.
  2. “New visitor percentage” will allow you to tell the velocity by which your competitors are ramping up efforts to attract new visitors, right now Quantcast, Alexa, Compete, etc are not equipped to give you an idea on if your competitors site is just getting more visits from the same people or from a totally new set.
  3. “Bounce Rates” will be huge, if you can see that you are on the bottom of your industry group for bounce rates, you could look at your top competitors, check their pages to see if they have Google Analytics page tags installed, and if they do, you could then review their sites to see what they are doing different / better.

The issues I can see already are:

  1. Could I set up Google Analytics on an old domain, that is in my industry, but I don’t use anymore to get access to industry benchmark data, but not actually opt in my real site, allowing me to get access to data while not contributing to giving good data to the system.
  2. The above issue immediately leads to another issue, garbage in, garbage out. If people try to use alternative domains to get access to the competitive data benchmarks then they are polluting the industry benchmark with poor data, thus decreasing the value for themselves and others. I hate people who do stuff like this, bit there is money to be made on the web and people will find opportunities to exploit a great opportunity like this, where in theory everyone that shares their data gets something out of sharing.

But the Google teams are known to be pretty sharp people, I’m looking forward to seeing this rolled out.

GO GOOGLE ANALYTICS - Even TECHCRUNCH’s Michael Arrington wants your data shared.

UPDATE: Googleblogoscoped has updated their post with screencaps.

Posted in google, internet marketing, tools, Business Thoughts, analytics | 2 Comments »

Google Universal - Video / Book listings on the right

Monday, March 3rd, 2008

I have seen the eye tracking studies on how Google Universal is impacting interaction with paid ads, and it looks like I have found a new test.

I recently bought a Thinkpad x61 and when I was searching on Google for the first 2 days I got interesting results.

First time I was searching for Cavalry related terms to find my backup software. Guess what I saw? Book and Image results under the paid listings. Has anyone else seen this?

Then a search for SEO best practices showed this:


(more…)

Posted in SEO, google | 2 Comments »